{"id":15891,"date":"2025-09-19T14:02:13","date_gmt":"2025-09-19T14:02:13","guid":{"rendered":"https:\/\/shams-travel.ba\/?p=15891"},"modified":"2025-09-19T14:11:52","modified_gmt":"2025-09-19T14:11:52","slug":"statement-from-the-travel-agency-shams-travel-about-unwanted-guests-and-the-11-day-horor-trip","status":"publish","type":"post","link":"https:\/\/shams-travel.ba\/bs\/statement-from-the-travel-agency-shams-travel-about-unwanted-guests-and-the-11-day-horor-trip\/","title":{"rendered":"IZJAVA PUTNI\u010cKE AGENCIJE SHAMS TRAVEL O NE\u017dELJENIM GOSTIMA I 11-DNEVNOM U\u017dASNOM PUTOVANJU"},"content":{"rendered":"
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Shams Travel d.o.o. <\/strong>uspje\u0161no posluje ve\u0107 godinama i ugostio je stotine zadovoljnih gostiju iz cijelog svijeta. Na\u0161e pozitivne recenzije na raznim platformama govore same za sebe \u2013 o na\u0161em profesionalnom pristupu, kvaliteti usluge i ozbiljnosti poslovanja.<\/p>\n\n\n\n
Na\u0161a je misija oduvijek bila pru\u017eiti putnicima nezaboravna iskustva i pokazati im ljepotu Bosne i Hercegovine. Me\u0111utim, iako ovaj posao donosi radost, ponekad se susre\u0107emo s pona\u0161anjem koje nadilazi sve granice profesionalnosti i ljudskog po\u0161tovanja.<\/p>\n\n\n\n
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Po\u010detak saradnje sa grupom iz Saudijske Arabije<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n
Krajem augusta primili smo zahtjev od gospodina iz D\u017eede (Saudijska Arabija), koji je prethodno putovao s nama u Mostar i bio je veoma zadovoljan na\u0161om uslugom. Jeddah<\/strong> (Saudi Arabia), who had previously traveled with us to Mostar and was very satisfied with our service. <\/p>\n\n\n\n
Ovog puta, \u017eelio je organizirati putovanje za svoje prijatelje \u2013 ukupno 9 mu\u0161karaca. <\/p>\n\n\n\n
Smje\u0161taj isklju\u010divo u hotelima sa 4 zvjezdice<\/strong><\/li>\n\n\n\n
VIP minibus sa najmanje 20 sjedi\u0161ta<\/strong><\/li>\n\n\n\n
Definisan plan putovanja (unaprijed dogovoren)<\/strong><\/li>\n<\/ul>\n\n\n\n
Od po\u010detka smo naglasili da je tokom vrhunca sezone gotovo nemogu\u0107e prona\u0107i 9 jednokrevetnih soba u svakom gradu, jer su hoteli ve\u0107 uglavnom rezervirani. Objasnili smo da bi u odre\u0111enim gradovima, poput Jajca, Biha\u0107a i Mostara, moglo biti potrebno koristiti hotele s 3 zvjezdice \u2013 \u010diste i moderne \u2013 koje su oni odobrili.<\/p>\n\n\n\n
Na\u0161 tim je odmah po\u010deo s rezervacijama i ispla\u0107ivao avanse svim hotelima, budu\u0107i da je to bio jedini na\u010din da se garantuju tra\u017eene sobe tokom potpuno rezervisanih datuma. Od gostiju se tra\u017eilo da plate depozit od 50%, \u0161to je samo djelimi\u010dno pokrilo na\u0161e tro\u0161kove.<\/p>\n\n\n\n
I ako su kasnije u svojim recenzijama spomenuli navodne tro\u0161kove za \u201evizne takse\u201c, sna\u017eno nagla\u0161avamo da im nikada nisu napla\u0107ene nikakve vizne takse.<\/p>\n<\/div><\/div>\n\n\n\n
Prvi problemi \u2013 otkazivanja u zadnji \u010das<\/strong><\/p>\n\n\n\n
Samo 48 sati prije dolaska, obavije\u0161teni smo da ne\u0107e do\u0107i svih 9 osoba, ve\u0107 manji broj. Zatim, manje od 24 sata prije dolaska, re\u010deno nam je da \u0107e na kraju sti\u0107i samo 7 gostiju.<\/p>\n\n\n\n
Poku\u0161ali smo kontaktirati hotele, ali zbog prirode rezervacija i ve\u0107 izvr\u0161enih uplata, povrat novca nije bio mogu\u0107. Odmah smo obavijestili goste i naglasili da \u0107emo u\u010diniti sve \u0161to je mogu\u0107e kako bismo osigurali da putovanje pro\u0111e glatko uprkos tome.<\/p>\n\n\n\n
Tokom ovog razgovora, iznesene su uvredljive primjedbe o na\u0161oj zemlji: \u201eVi ste siroma\u0161na zemlja, vi to mo\u017eete rije\u0161iti, nemate turista.\u201c Na\u0161 direktor je odlu\u010dno izjavio da su takvi komentari neprihvatljivi, prikazav\u0161i im direktan prijenos iz Mostara gdje se pred hiljadama turista odr\u017eavao svjetski poznati doga\u0111aj Red Bull Cliff Diving . \u201cYou are a poor country, you can solve this, you don\u2019t have tourists.\u201d<\/em> Our director firmly stated that such comments were unacceptable, showing them a live broadcast from Mostar<\/strong> where the world-famous Red Bull Cliff Diving event<\/strong> was taking place in front of thousands of tourists.<\/p>\n\n\n\n
Osim toga, odbili su sve na\u0161e prijedloge za putne planove, pona\u0161aju\u0107i se kao da poznaju geografiju Bosne i Hercegovine bolje od lokalnih vodi\u010da i agencije koja ovdje \u017eivi i radi.<\/p>\n\n\n\n
\u0160okantno je to \u0161to su u istom razgovoru postavili zahtjev koji nam je bio potpuno neprihvatljiv: gospodin je pitao: \u201eIma li \u017eena koje bi nas mogle masirati nekoliko dana?\u201c<\/em> \u0161to se o\u010dito nije odnosilo na masa\u017eu, ve\u0107 na ilegalne usluge. Na\u0161a agencija je odmah odbila ovaj zahtjev, jasno navode\u0107i da ni pod kojim okolnostima ne pru\u017eamo niti toleri\u0161emo takve stvari i da se prema na\u0161im kolegama i cijelom timu mora postupati s po\u0161tovanjem.<\/p>\n\n\n\n
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Problemi sa smje\u0161tajem<\/strong><\/p>\n\n\n\n
Po dolasku u Hotel Spa Ilid\u017ea (4\u2605)<\/strong> u Sarajevu, gosti su odmah tra\u017eili klju\u010deve od svih 9 soba, uprkos tome \u0161to su sami potvrdili da dolazi samo 7 osoba. Prema politici hotela, sobe nisu mogle biti izdate osobama koje se nisu pojavile, jer njihova imena i dokumenti nisu bili navedeni na listi za registraciju.<\/p>\n\n\n\n
Uslijedile su daljnje pritu\u017ebe - tvrde\u0107i da je hotel \"objekt sa jednom zvjezdicom, a ne sa \u010detiri zvjezdice\", \u0161to nije istina. Rije\u010d je o uglednom i popularnom hotelu o kojem su na\u0161i prethodni gosti uvijek davali pozitivne povratne informacije. Konkretan razlog njihovog nezadovoljstva bio je taj \u0161to su starije osobe i porodice bile na bazenu hotela, dok su o\u010dekivali \"mlade djevojke u kupa\u0107im kostimima\". Na\u0161 direktor je takve primjedbe smatrao krajnje neprikladnim, posebno s obzirom na to da su svi gosti bili stariji od 65 godina.<\/p>\n\n\n\n
Sli\u010dne situacije su se dogodile i u drugim gradovima u Mostaru Mostar<\/strong>o dolasku u hotel udaljen samo tri minute od Starog mosta, gosti su zahtijevali promjenu sobe. Jedan od njih je insistirao da dobije sobu s direktnim pogledom na Stari most direct view of the Old Bridge<\/strong>iako je bilo jasno da se to ne mo\u017ee garantirati za svih 9 soba. Kada mu je ponu\u0111ena alternativa, odbio je, tvrde\u0107i da \u201eni ova nije okrenuta prema mostu\u201c. Drugi gost se \u017ealio na tri jedva vidljive mrlje na tepihu three barely visible spots on the carpet<\/strong>, nazivaju\u0107i sobu \u201eprljavom\u201c, iako je ve\u0107 le\u017eao na krevetu u cipelama.<\/p>\n\n\n\n
Na\u017ealost, u nekoliko navrata smo \u010dak primili pozive od hotela u vezi s njihovim pona\u0161anjem.<\/p>\n\n\n\n
Prijevoz i dodatni tro\u0161kovi<\/strong><\/p>\n\n\n\n
Budu\u0107i da su gosti stigli razli\u010ditim letovima (12:00, 14:00, 18:00 i 20:30), na\u0161 tim je bio anga\u017eovan cijeli dan na relaciji Aerodrom \u2013 Hotel \u2013 Ba\u0161\u010dar\u0161ija, iako je dogovoreni aran\u017eman (na kojem je zasnovana cijena putovanja) uklju\u010divao samo jedan transfer za preuzimanje .<\/strong>.<\/p>\n\n\n\n
Ponu\u0111ena im je mogu\u0107nost kori\u0161tenja na\u0161eg modernog kombija umjesto VIP minibusa, \u0161to bi smanjilo ukupnu cijenu za preko 1.500 eura<\/strong>ali su to odbili.<\/p>\n\n\n\n
Tokom putovanja, stalno su zahtijevali promjene \u2013 dodatne destinacije bez pla\u0107anja, razli\u010dite sobe, posebne zahtjeve u hotelima \u2013 sve uz odlaganje pla\u0107anja.<\/p>\n\n\n\n
Neosnovane recenzije i odbijanje pla\u0107anja<\/strong><\/p>\n\n\n\n
Na po\u010detku su se slo\u017eili da \u0107e na\u0161i vodi\u010di kupiti ulaznice (jer ih \u010desto nabavljamo po povoljnijim cijenama). Me\u0111utim, tokom sastanka u Sarajevu, dali su 100 eura po osobi za sve ulaznice za izlet. Kasnije su, u na\u0161oj kancelariji u Mostaru, zahtijevali da se taj novac odbije od ukupne cijene, tvrde\u0107i da su \"oplja\u010dkani\", i insistirali su da izra\u010dunamo ta\u010dan iznos koji su do tog dana ve\u0107 platili za njihove ulaznice. Izjavili su da \u0107e se sami pobrinuti za preostale ulaznice.<\/p>\n\n\n\n
Tako\u0111er su odbili pokriti nepotrebne tro\u0161kove bankovnih kartica<\/strong> (uprkos tome \u0161to smo im ponudili mogu\u0107nost pla\u0107anja gotovinom ili putem online transfera).Na kraju su i dalje dugovali 727KM<\/strong> za karte i bankarske naknade, koje su odbili platiti.<\/p>\n\n\n\n
U na\u0161oj kancelariji u Mostaru, ponovo su uputili neprimjeren zahtjev - da po\u0161aljemo jednu od na\u0161ih kolegica sa njima u Crnu Goru. Na\u0161 direktor, gospodin Anis, jo\u0161 jednom je odlu\u010dno odbacio takvo pona\u0161anje, nagla\u0161avaju\u0107i da je to neprihvatljivo, posebno za mu\u0161karce njihovih godina koji imaju vlastite supruge i k\u0107erke.<\/p>\n\n\n\n
U me\u0111uvremenu, po\u010deli su objavljivati \u200b\u200bla\u017ene i negativne recenzije<\/strong> na na\u0161em Google profilu, dok smo mi nastavili \u010diniti sve \u0161to smo mogli kako bismo njihovo putovanje proteklo lagano bez problema.<\/p>\n\n\n\n
Uprkos svim pote\u0161ko\u0107ama, potrudili smo se da im boravak u\u010dinimo ugodnijim. Nakon povratka iz Crne Gore u Mostar, poveli smo ih na vo\u017enju brodom po rijeci Bunici<\/strong>, \u0161to nije bilo dio aran\u017emana. Pokrili smo sve tro\u0161kove, a za goste je bilo besplatno. Na kraju smo im \u010dak poklonili i male suvenire kao znak zahvalnosti za posjetu na\u0161oj zemlji. Na\u0161 direktor Anis li\u010dno je do\u010dekao grupu, uru\u010dio im poklone i uru\u010dio im finalni ra\u010dun final invoice<\/strong> na kojem je jasno naveden preostali iznos. Gosti su se slo\u017eili da preostali novac mogu dati vodi\u010du kasnije kada im bude zgodno.<\/p>\n\n\n\n
Me\u0111utim, na putu nazad za Sarajevo, pojavili su se novi problemi. Gosti su pitali da li je njihov sarajevski hotel promijenjen, jasno navode\u0107i da se ne \u017eele vratiti u Hotel Spa Ilid\u017ea (4\u2605) iz ve\u0107 navedenih razloga. Bez konsultacija s nama Hotel Spa Ilid\u017ea (4\u2605)<\/strong> for reasons already mentioned. Without consulting us, they booked another hotel on their own<\/strong>iako su na\u0161i tro\u0161kovi i rezervacije ve\u0107 bili napravljeni i potvr\u0111eni.<\/p>\n\n\n\n
Za posljednji dan putovanja<\/strong>gosti su tra\u017eili dodatne usluge:<\/p>\n\n\n\n
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Transferi do aerodroma u ranim jutarnjim satima za jednu ili dvije osobe,<\/strong><\/li>\n\n\n\n
Izlet na planinu Vla\u0161i\u0107 u trajanju od dva sata,<\/strong><\/li>\n\n\n\n
Jo\u0161 jedan transfer s aerodroma za dvije osobe ,<\/strong>,<\/li>\n\n\n\n
Posjeta Ba\u0161\u010dar\u0161iji sa zavr\u0161nim transferom do aerodroma za let u 20:00 sati.<\/strong><\/li>\n<\/ul>\n\n\n\n
Na\u0161 tim je to prihvatio, bez dodatne naplate, ali ih je podsjetio na nepla\u0107eni dug. Gosti su odlagali pla\u0107anje do posljednjeg dana, kada smo morali insistirati da ili plate ili \u0107e putovanje biti odmah prekinuto. Odlu\u010dili su prekinuti putovanje<\/strong>, \u0161to se mo\u017ee potvrditi prilo\u017eenim fotografijama i zapisima.<\/p>\n\n\n\n
Zaklju\u010dak<\/strong><\/p>\n\n\n\n
Ovom izjavom, Shams Travel d.o.o. nagla\u0161ava da smo:<\/p>\n\n\n\n
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ispunili gotovo sve prihvatljive i moralne zahtjeve gostiju,<\/li>\n\n\n\n
omogu\u0107ilo im je da posjete destinacije koje nisu bile uklju\u010dene u po\u010detni plan - Besplatno<\/li>\n\n\n\n
pokrili dodatne tro\u0161kove o vlastitom tro\u0161ku,<\/li>\n\n\n\n
za\u0161titili su na\u0161e zaposlenike i partnere od uvreda i poni\u017eenja.<\/li>\n<\/ul>\n\n\n\n
Na\u017ealost, umjesto zahvalnosti, suo\u010dili smo se s uvredama, la\u017enim kritikama i pona\u0161anjem nedostojnim ozbiljnih ljudi - posebno poslovnih ljudi starijih od 65 godina. Te\u0161ko je povjerovati da takvi mu\u0161karci imaju \u017eene i k\u0107erke, a ipak se tako pona\u0161aju prema \u017eenama.<\/p>\n\n\n\n
U Bosni i Hercegovini, a posebno u na\u0161oj agenciji, sna\u017eno podr\u017eavamo moralne vrijednosti, \u0161titimo na\u0161e \u017eene, zaposlenike i partnere.<\/p>\n\n\n\n
Na\u0161a agencija ve\u0107 dugo uspje\u0161no posluje i do\u010dekujemo sve goste \u2013 bez obzira na rasu, vjeru, boju ko\u017ee ili porijeklo. Me\u0111utim, oni koji ovdje dolaze s nemoralnim namjerama ili koji Bosnu i Hercegovinu vide kao \u201ejeftinu i prljavu destinaciju\u201c gdje s novcem mogu raditi \u0161ta god \u017eele, NISU DOBRODO\u0160LI<\/strong>.<\/p>\n\n\n\n
Ovo je prvi takav slu\u010daj u na\u0161em dugogodi\u0161njem poslovanju i \u017eelimo jasno re\u0107i da svako ko do\u0111e sa ovakvim prljavim namjerama treba da izbjegava na\u0161u agenciju.<\/p>\n\n\n\n
Ve\u0107inu tvrdnji u ovoj izjavi mo\u017eemo potkrijepiti snimcima ekrana prepiske i audio snimcima<\/strong> and audio recordings<\/strong> koje smo sa\u010duvali kao dokaz.<\/p>\n\n\n\n
Iskreno, bilo bi nas sram da smo majke, supruge ili k\u0107erke ovih mu\u0161karaca \u2013 a i one bi se trebale stidjeti same sebe u svojim godinama.<\/p>\n\n\n\n
Kona\u010dno, nagla\u0161avamo da smo ve\u0107 zapo\u010deli proces dokumentiranja cijelog ovog slu\u010daja, a kona\u010dni izvje\u0161taj \u0107emo predstaviti na Tourism Agencies Summit<\/strong> kako u Bosni i Hercegovini, tako i u njihovim zemljama.<\/p>\n\n\n\n
Na\u0161a agencija trenutno trpi \u0161tetu jer ovA gospoda ostavljaju la\u017eno negativne recenzije koje \u0161tete na\u0161em ugledu. Ovom izjavom \u017eelimo dokazati istinu na\u0161im budu\u0107im putnicima i partnerima i sa\u010duvati kredibilitet na\u0161e agencije.<\/p>\n\n\n\n
Ovo je prvi takav slu\u010daj u na\u0161em dugogodi\u0161njem poslovanju i \u017eelimo jasno re\u0107i da svako ko do\u0111e sa ovakvim prljavim namjerama treba da izbjegava na\u0161u agenciju.<\/p>\n\n\n\n
Ve\u0107inu tvrdnji u ovoj izjavi mo\u017eemo potkrijepiti snimcima ekrana prepiske i audio snimcima<\/strong> and audio recordings<\/strong> koje smo sa\u010duvali kao dokaz.<\/p>\n\n\n\n
Iskreno, bilo bi nas sram da smo majke, supruge ili k\u0107erke ovih mu\u0161karaca \u2013 a i one bi se trebale stidjeti same sebe u svojim godinama.<\/p>\n\n\n\n
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Kona\u010dno, nagla\u0161avamo da smo ve\u0107 zapo\u010deli proces dokumentiranja cijelog ovog slu\u010daja, a kona\u010dni izvje\u0161taj \u0107emo predstaviti na Tourism Agencies Summit<\/strong> kako u Bosni i Hercegovini, tako i u njihovim zemljama.<\/p>\n\n\n\n
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Our agency’s statement on fake reviews and protecting our company’s credibility by providing details<\/p>","protected":false},"author":3,"featured_media":15901,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"[]"},"categories":[244],"tags":[249,247,248,250,251,245,246],"class_list":["post-15891","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-bosniaandherzegovina","tag-daytour","tag-holiday","tag-mostar","tag-shamstravel","tag-tourist","tag-trip"],"yoast_head":"\n
Travel agency statement about unwanted guests<\/title>\n<meta name=\"description\" content=\"Contact us for an unforgettable trip to the Balkans. 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